Appointment reminders should be sent at least 24 hours in advance

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For example, when a customer makes a purchase, send an immediate SMS confirmation to reassure them. To give customers time to reschedule or cancel. Best Time to Send SMS by Industry Hospitality / Horeca Those in the hotel and/or restaurant industry can use SMS to send offers, promote new menus, gather customer feedback, and manage reservations or orders. Since most people go to restaurants and bars in the evening, the best time to send a text is in the afternoon, before you have decided where to dine.

If you want to promote a new menu or a weekend event, send the japan telegram data promotional SMS in the middle of the week. It is recommended to send the SMS between 3:00 PM and 5:00 PM, especially on weekends. If you have a takeaway, pay attention to big TV events (e.g. sports matches) and use them to increase orders by sending an SMS campaign before kick-off. Services If your business provides services, whether it’s a barber shop or a law firm, use SMS to send reminders and increase efficiency.

Sending reminders not only helps reduce no-shows for appointments, but it also improves the overall customer experience. Let’s say a customer has booked an appointment for 10:30 a.m. on Tuesday. Once booked, send them a confirmation SMS. Then, 24 hours before the appointment, send them another message to remind them of the time, date, and location. You can also let them reschedule via SMS if they can’t make the appointment, either by prompting them to respond or by adding a link to a landing page .